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Lloyds bank fine

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http://www.bbc.co.uk/news/business-25330366

I have good contacts at Lloyds and I am sure that there is a genuine commitment to customer service amongst many of their staff but this massive fine and the appalling details of the case will only reinforce the view that the big banks have entirely lost the plot

Not only were their staff disgracefully pressurised but clearly customers were being pushed towards totally inappropriate products

In the past week, I have experienced on behalf of one of my clients, service from a another clearing bank which was complacent, lazy and frankly disgusting

These fines will perhaps go some way towards addressing the abuses but competition will be key and we need more of it frankly

 

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