Home > Uncategorized > Retailer in terminal decline?

Retailer in terminal decline?


Homebase has never been a chain that would win awards for its customer service but now it would appear that the chain is slipping into a terminal decline. Maybe im judging too much from one visit but at a large outlet yesterday at 6.30 pm there was not one single till open

Yes thats right. All tills were vacant

We were supposed to queue at the Returns counter to pay which was not ideal to say the least. I literally had to shout at someone to ensure I had the priviledge of paying without a long wait behind those wishing to return goods.

A shambles.


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